Category: Digital Transformation & Strategy

TruGreen and Qualtrics Deploy Agentic AI to Bridge the Customer Experience Insight Gap Through Automated Education and Real-Time Service Recovery

Diana Tiara Lestari, March 23, 2026

The landscape of customer experience (CX) management is undergoing a fundamental transformation as enterprise organizations…

Diana Tiara Lestari, March 23, 2026

The global enterprise landscape has reached a pivotal juncture in the adoption of agentic artificial…

Diana Tiara Lestari, March 21, 2026

NVIDIA President and CEO Jensen Huang delivered a comprehensive keynote address at the company’s GTC…

Diana Tiara Lestari, March 21, 2026

The long-standing consensus within enterprise information technology—that purchasing off-the-shelf software is inherently superior to building…

Diana Tiara Lestari, March 20, 2026

Meta Platforms Inc. has officially announced the cessation of its primary Metaverse initiatives, marking the…

Diana Tiara Lestari, March 20, 2026

The rapid advancement of artificial intelligence has shifted the corporate focus from generative capabilities to…

Diana Tiara Lestari, March 20, 2026

The Strategic Shift from Insight to Intervention For two decades, Qualtrics established itself as the…

Diana Tiara Lestari, March 20, 2026

The British Government has officially retreated from its contentious plan to reform copyright law, a…

Diana Tiara Lestari, March 19, 2026

Accenture has reported financial results for the first quarter of fiscal year 2026 that exceeded…

Diana Tiara Lestari, March 19, 2026

The global retail sector is currently navigating a fundamental shift in how transactions are initiated,…